Once an order has been placed, our team work as quickly as possible to get your order picked, packed and out the door to you. This means that we are unable to make any changes to your order which includes changing the delivery address.
Not to worry though, once you receive your tracking information, you can organise a re-direct free of charge via StarTrack. Simply call StarTrack on 13 23 45 and have your tracking information ready so that StarTrack can arrange for your order to be redirected to your updated address where possible.
Our Customer Experience Team will also be able to lodge a redirect parcel inquiry through StarTrack. Please reach out to our Team below.
Please Note: We cannot guarantee StarTrack will be able to catch the parcel in time for redirection.