I have not received a confirmation email?
Once your order is placed, you will receive your order confirmation to the email address that was used during check out.
Depending on your spam filters, it is possible that your confirmation email has been forwarded to your junk folder - we would recommend double-checking your junk folder. If the wrong email address was entered when placing the order, you won't receive your confirmation email. If that is the case, please contact our Customer Experience team below.READ FULL ARTICLE
Please include your order number when contacting us, as this will help to speed up the process.
Do I have to create an account to order online?
No, you can check-out as a guest customer if you'd like. However, creating an account will allow you to store your shipping address details, see your previous order history, save Wishlist’s - and more.READ FULL ARTICLE
How I do edit my order from my shopping cart?
You can update the quantity by inputting the new quantity and selecting 'Update Quantity'. If you would like to edit an entire product, click 'Edit' next to the product you'd like to edit, and it'll take you back to the original product page. Select the new colour or size and click 'Add to Cart'.READ FULL ARTICLE
Completing Your Delivery Address
The Postcode/Suburb field in the checkout is a search bar and will bring up any related locations once you have typed in an option.
If you experience any difficulty entering your Postcode/Suburb in the checkout we advise typing in your Suburb first and allowing the page to load for a few seconds. This should then display a drop-down box with all related suburbs, plus their postcode and state.
Simply click on the correct option from this drop-down box and the page will auto-fill the data into the suburb/postcode/state fields.
If you are still experiencing any difficulty placing the order online, we recommend trying a different internet browser or device.READ FULL ARTICLE
My Order Will Not Finalise
If you are experiencing any difficulty placing an order online, we recommend trying to place the order on a different internet browser or device, as this will often get past any occurrences of pages not loading or payments not finalising.READ FULL ARTICLE
Can I place an order over the phone?
Yes, you can. Please give our team a call through the below contact us link.READ FULL ARTICLE
Online Pricing and Payment policies
Accepted Payment types
Online The Athlete's Foot accepts payment via Afterpay, PayPal or Credit Card (American Express, Visa and MasterCard).
When paying via Afterpay, Credit Card or PayPal, you will automatically be debited for your order.
Also accepted are:
- The Athlete's Foot Gift cards,
- The Athlete's Foot MyFit Loyalty Vouchers.
Online Payment do not accept are:
- cash on delivery,
- cheques, or
- money orders.
In store The Athlete's Foot accepts payment via Afterpay or Credit Card (American Express, Visa and MasterCard).
Also accepted are:
- The Athlete's Foot Gift cards
- The Athlete's Foot MyFit Loyalty Vouchers
International Credit Cards
Unfortunately, we are currently unable to accept overseas cards as payment. However, we do offer PayPal and Afterpay for customers wishing to purchase their items from our Australian site to be delivered to an Australian address.READ FULL ARTICLE
The Athlete's Foot Australia website (www.theathletesfoot.com.au) values your security. We take website and credit card security very seriously and always endeavour to provide a secure, safe environment when conducting online transactions.
We use 128 bit SSL security on all credit card transactions which is reinforced with 3DES encryption.
We take every precaution to ensure that your details are transmitted securely and comply with industry regulation. This type of security ensures your order and payment details remain secure over the internet. We do not under any circumstances store credit card details.READ FULL ARTICLE
All prices listing on our website are in Australian Dollars (AUD) and are inclusive of GST (Goods and Services Tax).
The total cost of your order is the price of the goods at the time the order is placed. Sorry no rainchecks.
Product prices are regularly updated when price changes are received from our suppliers. We do not price match with competitors.READ FULL ARTICLE
How can I buy a gift card?
If you're stuck for a gift idea, you can't go wrong with a Gift Card from The Athlete's Foot.
The Gift Card can be purchased in-store for any value you wish.
* Due to Covid-19 selected stores are closed. You can review an updated list of stores trading here.
How can I check my gift card balance?
To check your Gift Card status, all you need to do is Log into your The Athlete's Foot MyFit Rewards account and head to the Gift Card section.
Otherwise you can reach out to the Customer Experience team below for assistance.READ FULL ARTICLE
How can I use a gift card online?
An Athlete’s Foot Gift Card can be used online for a full or partial payment of an order.
In the final stage of the secure checkout select the “Apply gift cards and loyalty vouchers” payment method. This will expand and the necessary section to fill in the Gift card number and PIN will appear. Once the numbers have been entered simply click Apply.
If the Gift Card balance covers the entire order you will be able to place the order. If there is a remaining balance to pay simply scroll down and choose another payment method (PayPal, Credit Card, Afterpay)READ FULL ARTICLE