Delivery & Tracking

Here at The Athlete’s Foot, we give a fit about your health and safety.
As we continue to monitor the global health situation on COVID-19 daily, we are watching what is happening in our community and adjusting our business operations and policies as needed.

For those staying in, you can shop our entire collection 24/7 online right here.

You can review current stores trading here.

Hygiene and social distancing measures

To help make our stores safer, we’ve introduced a COVID-safe plan to help us maintain an appropriate distance from each other while in our stores. We will review and adapt these in-store measures as the environment evolves.

1. Mandatory QR code check-in (Victoria only)

​In line with direction from the Victorian Government, you’ll be required to check-in using a QR code on the Service Victoria app. Our stores will have signage displayed at the shop front. Regional store requirements: Customers are required to show ID before entering the store in accordance with government directives. 

2. Mandatory face coverings in-store (Victoria only)

Wearing a fitted face mask is mandatory in all indoor settings, including when shopping in-store.

3. Introduce a limit to the number of customers in-store at any given time

Our stores will have signage displayed with the max capacity allowed in-store at any one time. If the store has reached capacity, the number of customers will be managed using a one in, one out policy. Shopping centres may also introduce capacity limits so we strongly advise checking on their websites before heading in

4. Maintain 1.5 metres apart from each other where possible

Social distancing tape will be placed around our floors and seating areas. These can be found throughout the store as reminders, as well as areas where you may be required to queue.

5. Use EFTPOS/Paywave/Tap n Go services available

We strongly encourage you to use your card or phone to tap and pay instead of cash, whenever possible.

6. Use a sanitisation station upon entering the store

A team member will be at the entry door to offer hand sanitiser which all customers will be required to use before entering the store.

7. Regular cleaning routines throughout the entire store

We apply the highest standard of cleanliness and hygiene across our stores. We have increased the routine cleaning of frequently touched hard surfaces.

8. Remove and put on your own footwear

Our team will still be available to assist you with any sizing questions you may have, however they will maintain a 1.5-metre distance to comply with social distancing. Our stores will have disposable try on socks and gloves available for customers.

9. Training for team members on social distancing and additional hygiene measures

All of our team members will be required to complete a training course.

Thank you for playing your part in helping us practise social distancing. We appreciate your continued support as we work through this together.

We hope to see you in-store or online soon.

The Athlete's Foot offers FREE SHIPPING for all orders over $150, No matter your location in Australia or how many pairs you decide to purchase from us.

Orders under $150.00 will incur a flat fee of $10, which is added during the checkout process.

The Athlete's Foot delivers Australia wide (we cannot assist with international shipments).

All orders are dispatched via StarTrack.

Delivery can be made to any of the below locations;

• Residential Address
• Business Address
• Parcel Locker
• PO Box
• Parcel Collect

If no one is present to sign for the parcel, and a safe place for the parcel is available, StarTrack will leave it there so it's ready and waiting for you.

If there is no safe place, we'll leave a card as StarTrack normally would and the package will be taken to the closest post office for collection.

The Athlete's Foot aims for SAME DAY DISPATCH for ALL orders placed before 2 pm AEST (dependent on stock availability) on weekdays. However, there may be some delays due to the current volume of orders StarTrack are taking during this unprecedented global situation.

There are sometimes instances where a product you have ordered is not in stock, therefore the same day dispatch may not be met, however you will be notified and we will endeavour to have your order dispatched in a timely manner. 

In the unlikely event that an item you ordered is unavailable, The Athlete's Foot will endeavour to notify you of any delay as soon as possible.

* Please note: all dispatch times exclude weekends

The Athlete's Foot ships all orders via StarTrack premium freight. Once your order has been collected by StarTrack we aim to deliver within 1-3 business days for Metro orders and 4-7 business days for Rural orders made before 11am Mon-Fri.

*Please note: there may be delays to the estimated delivery time frame due to the current Covid-19 crisis

From the moment your order leaves the store, you will receive an email notification confirming dispatch details where you will be allocated a tracking number and be advised of your allocated delivery service.

To track your order log into your account and select 'Track my Order' tab on the left hand side. 

You may also track your order here with the tracking number provided.

• Pay online and collect in-store in as little as 6 hours*.
• There's no additional cost to Click & Collect your order, and no delivery charges.
• No minimum purchase amount.
• Your order will be ready for collection from your nominated store*.
(*During business hours & subject to availability.)
• You will be contacted directly via your provided contact details once your order is ready to collect.
• Click & Collect orders will be held for up to 21 days.

BEAT THE QUEUES WITH CLICK & COLLECT TODAY!!

It's easy!

Simply browse the website to find the products you're after, then follow the steps below:

1. Select your size.
2. Select 'Find In-Store'
3. Enter your address or postcode and the closest stores to you with available stock will then be displayed. 
4. Exit and Click "Add To Cart" and this will add the product to your cart. You are now free to browse and add other products to your cart.
5. Once you are ready to complete your order, click the cart icon in the top right corner to review your cart then click 'Proceed to Checkout'.
6. Now complete the order by selecting "Collect In Store" and entering your personal details and payment information.
7. Once you have successfully placed your order, wait for an email or SMS from us letting you know your order is ready, then simply head into your selected store with your tax invoice (which we send via email) and your photo ID (so we know it's you) to collect your order. Please note: If you need to nominate someone other than yourself to collect the order, we require prior contact with our Customer Care team. We may request to see the credit card used or speak to the cardholder at any stage. The nominee will also be required to show a form of I.D.

Once your order is placed, our in store team will be notified and they'll prepare your order for collection. When ready we'll contact you directly via your provided contact details to collect your order in store during business hours.

All online orders are first processed through our Head Office's system before assigned to their designated store. The Click & Collect address will first show the address of our Head Office in Sydney until they are ready to be collected at your selected store.

You will also receive an email, confirming the location, once your order is ready for collection.

We are so sorry that you keep receiving emails regarding your recent purchase. Please reply to one of this emails advising the issue and we will have this resolved for you right away.

Alternatively, please reach out to our Customer Experience Team below. Please remember to include your order number when reaching out to the team, as this helps to speed up the process.

During working hours, please get in touch with our Customer Experience Team via Live Chat or call on 1800 954 491 and press option 1 once prompted. They'll do their best to try and cancel for you, however, due to the nature of quick turnaround times for our orders, we cannot guarantee this.

If outside of working hours, please lodge an enquiry via Email. 

We take pride in our fast delivery which means that most orders are packed and dispatched within a short amount of time. 

However, there is a small window from the time you place the order to the point it is ready to be shipped that we can try and cancel for you.

Important to note: If your order has already been shipped then we are unable to make any cancellations or amendments to the order. Once you receive your item(s), you can return them in accordance with our Returns Policy.

Once an order has been placed, our team work as quickly as possible to get your order picked, packed and out the door to you. This means that we are unable to make any changes to your order which includes changing the delivery address.

Not to worry though, once you receive your tracking information, you can organise a re-direct free of charge via StarTrack. Simply call StarTrack on 13 23 45 and have your tracking information ready so that StarTrack can arrange for your order to be redirected to your updated address where possible.

Our Customer Experience Team will also be able to lodge a redirect parcel inquiry through Startrack. Please reach out to our Team below.

Please Note: We cannot guarantee StarTrack will be able to catch the parcel in time for redirection.

We really don't want you to miss out on anything that you've ordered, so sometimes we fill orders from multiple locations which may result in separate deliveries. This is called a split order. We do this to make sure you can get your full order from all over Australia.

How does it work?

If your order has been split into two parts and one item is dispatched first, you'll receive your first tracking number. When your second item is dispatched, you'll receive your second tracking number. You won't receive both tracking numbers at the same time because it's being fulfilled from separate locations which means different dispatch times. Due to this, your items will be delivered separately.

We are so sorry that you were unable to locate your order. We recommend popping your previously supplied tracking number in here as the delivery driver, may have re-directed your order to your local post office for collection.

You can also reach out to StarTrack as they will be able to advise of the delivery information. If left in a safe place, the courier will sometimes take a photo, which can be supplied to you. StarTrack can be contacted on 13 23 45.