Delivery & Tracking

Due to the increased impact of COVID-19 and reduced courier hours, we are experiencing further delays in delivery times. In light of this, please anticipate a delay of 2 - 4 business days on top of our standard delivery times of 1 - 3 business days for metro areas and 4 -7 business days for rural areas. More information here.

The Athlete's Foot ships all orders via StarTrack premium freight. Once your order has been collected by StarTrack we aim to deliver within 1-3 business days for Metro orders and 4-7 business days for Rural orders made before 11 am Mon-Fri.

Due to the impact of COVD-19, we're experiencing significant delivery delays. Click here for more information.

The Athlete's Foot offers FREE SHIPPING for all orders over $150, No matter your location in Australia or how many pairs you decide to purchase from us.

Orders under $150.00 will incur a flat fee of $10, which is added during the checkout process.

From the moment your order leaves the store, you will receive an email notification confirming dispatch details where you will be allocated a tracking number and be advised of your allocated delivery service.

To track your order log into your account and select 'Track my Order' tab on the left hand side. 

You may also track your order here with the tracking number provided.

Only received part of your order?

If you have ordered a few items, we may need to fulfil your order from multiple locations - that way you don't miss out on any of your items! This means we will pack and ship your items separately and therefore some items may arrive at a later date, even though you ordered everything together. We call this a split order. 

How do I track the rest of my order?

If your order has been split, you will receive an email with your tracking details for each separate delivery.

Please note: You won't receive both tracking numbers at the same time as they will be dispatched separately, from different locations, which means different dispatch times. 

If your order arrives and you're missing one or more items, we recommend double checking your emails to see if you've received any additional tracking numbers. If not, feel free to contact our Customer Experience Team below and we can provide you with tracking updates. 

Click here for ways to track your order.

The Athlete's Foot delivers Australia wide (we cannot assist with international shipments).

All orders are dispatched via StarTrack.

Delivery can be made to any of the below locations;

• Residential Address
• Business Address
• Parcel Locker
• PO Box
• Parcel Collect

If no one is present to sign for the parcel, and a safe place for the parcel is available, StarTrack will leave it there so it's ready and waiting for you.

If there is no safe place, we'll leave a card as StarTrack normally would and the package will be taken to the closest post office for collection.

• Pay online and collect in-store in as little as 6 hours*.
• There's no additional cost to Click & Collect your order and no delivery charges.
• No minimum purchase amount.
• Your order will be ready for collection from your nominated store*.
(*During business hours & subject to availability.)
• You will be contacted directly via your provided contact details once your order is ready to collect.
• Click & Collect orders will be held for up to 21 days.

BEAT THE QUEUES WITH CLICK & COLLECT TODAY!!

It's easy!

Simply browse the website to find the products you're after, then follow the steps below:

1. Select your size.
2. Select 'Find In-Store'
3. Enter your address or postcode and the closest stores to you with available stock will then be displayed. 
4. Exit and Click "Add To Cart" and this will add the product to your cart. You are now free to browse and add other products to your cart.
5. Once you are ready to complete your order, click the cart icon in the top right corner to review your cart then click 'Proceed to Checkout'.
6. Now complete the order by selecting "Collect In Store" and entering your personal details and payment information.
7. Once you have successfully placed your order, wait for an email or SMS from us letting you know your order is ready, then simply head into your selected store with your tax invoice (which we send via email) and your photo ID (so we know it's you) to collect your order. Please note: If you need to nominate someone other than yourself to collect the order, we require prior contact with our Customer Care team. We may request to see the credit card used or speak to the cardholder at any stage. The nominee will also be required to show a form of I.D.

Once your order is placed, our in store team will be notified and they'll prepare your order for collection. When ready we'll contact you directly via your provided contact details to collect your order in store during business hours.

Once your order has been placed, we're unable to modify your order. This includes changing the colour or size of an item, and adding or removing items from your order. 

If you notice that you've made a mistake on your order, please contact our Customer Experience Team immediately, either via Live Chat or on 1800 954 491. There is a short window of time before its packed, in which we will attempt to cancel the order for you so that you can reorder the correct size, colour or item. 

If outside of working hours, please lodge an enquiry via Email. 

Please note: If your order is no longer eligible for cancellation, once you've received your item(s), you can you can return them in accordance with our returns policy. 

Should you wish to cancel your order, please contact our Customer Experience Team immediately, either via Live Chat or on 1800 954 491. We will try our best to accommodate your request, however, due to our fast dispatch and turnaround times we cannot guarantee this. 

If outside of working hours, please lodge an enquiry via email. 

Important to note: We are unable to cancel orders after items have been shipped. Once you receive your item(s), you can return them in accordance with our Returns Policy.

Once an order has been placed, our team work as quickly as possible to get your order picked, packed and out the door to you. This means that we are unable to make any changes to your order which includes changing the delivery address.

Not to worry though, once you receive your tracking information, you can organise a re-direct free of charge via StarTrack. Simply call StarTrack on 13 23 45 and have your tracking information ready so that StarTrack can arrange for your order to be redirected to your updated address where possible.

Our Customer Experience Team will also be able to lodge a redirect parcel inquiry through StarTrack. Please reach out to our Team below.

Please Note: We cannot guarantee StarTrack will be able to catch the parcel in time for redirection.

We really don't want you to miss out on anything that you've ordered, so sometimes we fill orders from multiple locations which may result in separate deliveries. This is called a split order. We do this to make sure you can get your full order from all over Australia.

How does it work?

If your order has been split into two parts and one item is dispatched first, you'll receive your first tracking number. When your second item is dispatched, you'll receive your second tracking number. You won't receive both tracking numbers at the same time because it's being fulfilled from separate locations which means different dispatch times. Due to this, your items will be delivered separately.