Delivery & Tracking

Just placed an order? All order are shipped using Premium StarTrack delivery. 

* Delivery timeframes are estimates only, and may vary with peak sale periods, COVID-19 related impacts, possible courier delivery issues, and other influences beyond the control of The Athlete's Foot. 

Delivery within Australia 

Once your order has left our warehouse, you'll receive an email from our courier with a tracking number and a link to track its delivery. If you haven't received an email with tracking details, it just means we're still packing your order and it's yet to be dispatched from our warehouse. 

We ship all orders using StarTrack Express. 

• If you have an account: Login to your account and select 'Track My Order' 
  
  
• If you checked out as a guest: Click 'Track Orders' on our homepage and enter your order number (1000...) received via email. If you are on your mobile, this link can be found at the bottom of our homepage. 
  
  

Please note: It can take up to 48 hours for the tracking number to become available on the couriers website.

We want to assure you that The Athlete's Foot along with our delivery partners, are doing everything we can to safeguard our team and customers during the preparation and delivery of your orders. 

Our delivery partners are following several hygiene protocols including: 

• Social distancing within processing facilities and during delivery to customers.
• Allocating workers to operational zones within processing facilities and performing daily temperature checks. 
• The use of mandatory face coverings and screens where relevant. 
• Practicing good hygiene and regular cleaning of delivery vehicles. 
• No longer asking for signatures on delivery, to avoid unnecessary contact. 

To keep our delivery drivers and posties safe, please:

• Keep 1.5 meters in distance. 
• If you're experiencing symptoms, please let your postie or driver know.
• Wear a mask where required and practice good hygiene.

We're sorry that your order is missing an item! If you've ordered more than one item, we often send items separately from different warehouses, so they may arrive at separate times. We recommend the following: 

1. Check your emails to see if you've received any additional tracking numbers. Each item will have a unique tracking number if your order has been split. 
   
   
2. No emails? Get in touch with our Customer Experience Team via Live Chat, on 1800 954 491 or via email and we'll locate your missing item(s). 

No results when you enter your postcode for Click & Collect?

Only local Athlete's Foot stores which have your item in stock will appear available for Click & Collect.

If Click & Collect is unavailable at your local store, we recommend having your item delivered! View our Delivery Timeframes here. 

We'll aim to have your Click & Collect order ready for same day collection.

You're able to collect your order once you've received the ready-for-collection email. Please be prepared to show your order confirmation and photo ID to our in-store team (so we know it's you). 

Good to know: If you need to nominate someone other than yourself to collect the order, please give our Customer Experience Team a heads up. The nominee will also be required to show a form of I.D.

Click & Collect allows you to order online and then pick it up from your nominated Athlete's Foot store for no additional cost! Please note, Click & Collect is dependent on stock availability and may not be available for some items if your local store(s) are sold out.

How to place a Click & Collect order

1. Add your item to the cart
2. At checkout select 'Collect in store'
3. Click 'Select Store' and enter your postcode. Nearby stores with the item available will allow you to click 'Select Store'
4. Proceed through checkout to pay for and complete your order

What's next? 

Our in-store team will prepare your order and notify you via email when it's ready for pickup. Once you place your Click & Collect, we'll aim to have it ready for same day collection. Please be prepared to show your order confirmation and photo ID to our in-store team (so we know it's you).

Good to know: If you need to nominate someone other than yourself to collect the order, we require prior contact with our Customer Experience Team below. The nominee will also be required to show a form of I.D.

Should you wish to cancel your order, please contact our Customer Experience Team immediately, either via Live Chat or on 1800 954 491. We will try our best to accommodate your request, however, due to our fast dispatch and turnaround times we cannot guarantee this. 

If outside of working hours, please lodge an enquiry via email. 

Important to note: We are unable to cancel orders after items have been shipped. Once you receive your item(s), you can return them in accordance with our Returns Policy.

Once your order has been placed, we're unable to modify your order. This includes changing the colour or size of an item, and adding or removing items from your order. 

If you notice that you've made a mistake on your order, please contact our Customer Experience Team immediately, either via Live Chat or on 1800 954 491. There is a short window of time before its packed, in which we will attempt to cancel the order for you so that you can reorder the correct size, colour or item. 

If outside of working hours, please lodge an enquiry via Email. 

Please note: If your order is no longer eligible for cancellation, once you've received your item(s), you can you can return them in accordance with our returns policy. 

Once an order has been placed, our team work as quickly as possible to get your order picked, packed and out the door to you. This means that we are unable to make any changes to your order which includes changing the delivery address.

Not to worry though, once you receive your tracking information, you can organise a re-direct free of charge via StarTrack. Simply call StarTrack on 13 23 45 and have your tracking information ready so that StarTrack can arrange for your order to be redirected to your updated address where possible.

Our Customer Experience Team will also be able to lodge a redirect parcel inquiry through StarTrack. Please reach out to our Team below.

Please Note: We cannot guarantee StarTrack will be able to catch the parcel in time for redirection.

We really don't want you to miss out on anything that you've ordered, so sometimes we fill orders from multiple locations which may result in separate deliveries. This is called a split order. We do this to make sure you can get your full order from all over Australia.

How does it work?

If your order has been split into two parts and one item is dispatched first, you'll receive your first tracking number. When your second item is dispatched, you'll receive your second tracking number. You won't receive both tracking numbers at the same time because it's being fulfilled from separate locations which means different dispatch times. Due to this, your items will be delivered separately.

We aim to fulfil every order placed on our website, however, if your order has been cancelled this may be due to: 

• An oversell of the item.
  If an influx of orders is received for an item at the same time, there is a small possibility that we cannot fulfill every order. If this happens, you will receive an email indicating that a particular item you ordered is out of stock and you will be refunded the amount you paid for the item(s).
  
  
• An error in the listing of the item. 
  Although rare, if an item on our site is listed with an incorrect price or product description, your order may be cancelled. 
  
  
• Our system has flagged your order for security reasons.
  If your order does not pass our security check or we have not received additional information or further verification requested from you, your order may be cancelled. This is to protect our customers, their personal information and the protection of their funds. 

If you’re still unsure or have any concerns regarding your order being cancelled, please contact us below and our Customer Experience Team will provide more information.