Returns

Please read the full article to confirm if your item/s are eligible for a free return.

We’re not happy until you’re 100% satisfied with the fit of your new shoes. So, if they’re anything short of perfect, simply send them back or, better still, return them to any one of over 130 The Athlete’s Foot store nationwide and receive a free personalised fitting from one of our qualified Fit Technicians.

Returns are accepted within 30 days of ordering, provided they are returned in original condition.

1) Return via post.

• Visit our Online Returns Portal and enter in your order number & email address used on the order.
• Pack your items in the original shoe box & place inside a secure satchel or bag. Please note all shoes returned must be in original condition, unworn and undamaged. The shoe-box must also be in its original condition, not damaged or marked. If your order is delivered in multiple parcels, please process your return only when all items have been received. One free return parcel is valid per order.
• Download and print your return label, attach label to satchel or bag.
• Drop off your parcel at any Australia Post office or Post Box
• We can only facilitate a refund for returns posted back (no exchanges)
• Ensure the shoe box has no labels or sticky tape attached. Any returns in this condition will be rejected and returned to you.

2) Return in store.

• Return your purchase to any of our The Athlete's Foot retail stores. A full list of operating stores can be found here (store trading is reduced due to Covid-19). Proof of purchase such as tax invoice or online email order confirmation must be presented at the time of your return in store.
• In store they can provide an exchange for a currently stocked item or a refund.
• All shoes returned must be in original condition, unworn and undamaged.   The shoe-box must also be in its original condition, not damaged or marked.

All online returns must arrive back with shoes in their original condition, with the box and internal packing in their original condition as well. No returns labels or barcodes can be secured directly to the box.

A refund will not be processed if the goods are not received or the returned goods do not comply with the above conditions.

Refunds will automatically go back onto the original payment method, no funds will be handled in store. Please allow up to 5 business days for funds to clear into your account.

If a MyFit $30.00 Rewards voucher or a Gift Card is used for any part of the payment, the Customer Experience Team will reach out once the refund has finalised and provide a replacement voucher/gift card.

If, for any reason you are unhappy with your purchase, we will happily provide you with an exchange or refund within 30 days of purchase with appropriate proof of purchase.

Simply return your unwanted shoes to us unworn, in their original condition including original shoe box and/or packaging within 30 days of purchase. Proof of purchase will be required.

A full list of operating stores can be found here (store trading is reduced due to Covid-19).

A refund will not be processed if the returned goods do not comply with the above conditions.

*This policy applies to change of mind returns. For Fit Guarantee's please see here.

We’re not happy until you’re 100% satisfied with the fit of your new shoes.

So, if they’re anything short of perfect, simply return them to one of our Athlete’s Foot store's and receive a free personalised fitting from one of our qualified Fit Technicians.

We are absolutely confident in finding you the perfect fit. If you have come into one of our stores and been fitted by one of our certified Fit-Technicians, you are covered under the 30 day guarantee. So, if your shoes aren’t quite right, you can bring them back in store (either new or worn) within 30 days for a FREE personalised one-off Refit by one of our qualified fit technicians.

Our FIT GUARANTEE is valid for all customers at any of our Athlete‘s Foot stores nationwide.

*Please note store trading is reduce due to Covid-19, please see a current list of open stores here.

• Items are unused, and in their original condition
• Items are in their original packaging, unworn, unwashed and with all original tags attached.
• Any hygiene stickers must remain in place.

1. CLICK – Visit our online returns portal, and follow the steps to create a free, post-paid label.
2. PACK – Pack your item/s, then print and attach your returns label.
3. SEND – Drop off your parcel at any Australia Post Office or Post Box.

We're so sorry to learn of your experience with our shoes so far. If you believe any purchased items may have manufacturing faults, please follow the below steps.

Please reach out to our customer experience team here and send through the following information;

1. Order number, proof of purchase, name and/or email address used on the order

2. Photos of the faulty item(s) from all angles, including the tag showing the item numbers

Please do not send the faulty product back without contacting us first.

*If an item has been misused or worn in a manner contrary to its purpose, the item will be classified as ‘general wear and tear’. Forms of misuse may include but are not limited to cuts, heat or burns, exposure to chemicals or harsh elements, contact with gravel/bitumen while using motorized vehicles, skateboarding, machine washing and any alterations (eg. shoe repair).

You can also reach out to our Customer Experience Team below.

Our in-store team will happily process exchanges for store purchases and online purchases, provided the items follow our returns conditions.

Afterpay purchases can be exchanged for the same value items only. If you wish to exchange for an item of a higher or lower value, we suggest returning and repurchasing.

Unfortunately, we are unable to facilitate exchanges for orders placed via our online website. 
If you are local to a store, you can certainly take your order in to swap the size. For our store locator, please click here.

Alternatively, you can send your order back for a refund, via our free returns portal here. If you are after a different style or size, this will just need to be re-purchased online at your convenience.

You are most welcome to return a sale item, as long as it meets our return conditions. 

Even if your item was purchased at a sale price, you are welcome to return and receive a full refund for the price paid. 

You can check out our Returns Policy for more information.

We are sorry to hear you haven't had the best experience with our shoes so far.

Unfortunately, if the shoes have been worn, we would be unable to accept your return as per the conditions of our return policy:

30 Day Return/Exchange Policy
If, for any reason you are unhappy with your purchase online or instore, we will happily provide you with an exchange or refund within 30 days of purchase with appropriate proof of purchase. Simply return your unwanted shoes to us unworn, in its original condition including original shoe box and/or packaging within 30 working days from the date of dispatch. Proof of purchase will be required. A refund will not be processed if the goods are not received or the returned goods do not comply with the above conditions. For Online purchases, if you wish to exchange your shoes this can only be done in-store.

If you purchased the shoes in-store and were fitted by one of our certified Fit-Technicians, please see our Fit Guarantee policy here. 

Unfortunately, we do require all items to be returned in original condition (unworn, no wear marks and in original packaging/box). 

3 simple conditions for a successful return:

- Item(s) were purchased in the last 30 days and proof of purchase can be provided.

- Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached

- Item(s) are in original packaging or shoe box in their original condition

Please note that all returns cannot be sent with the shoebox taped up, written on or exposed. Please use either the original postage bag or an inside out plastic shopping bag. *

You will be refunded according to your original payment method within 2-5 business days of your return being processed:

Debit or credit card 

Your refund will reflect in your account within 2-5 business days of your return being processed. 

PayPal 

We will initiate your refund, and PayPal will be in touch once they have finalised your refund. You can then transfer the funds into your bank account if you wish.

Afterpay 

When your refund is processed, Afterpay will send you an email and make the necessary adjustments to your payment schedule. Please see our article on Afterpay refunds for more information.