Returns

We’re not happy until you’re 100% satisfied with the fit of your new shoes. So, if they’re anything short of perfect, simply send them back or, better still, return them to any one of over 130 The Athlete’s Foot store nationwide and receive a free personalised fitting from one of our qualified Fit Technicians.

Returns are accepted within 30 days of ordering, provided they are returned in original condition.

3 Simple Conditions For A Successful Return

Important to note:

1. *Shoes must be returned in their original, undamaged shoe box. No returns labels or barcodes can be secured directly to the box. Please note that returns cannot be sent with the shoebox taped up, written on or exposed. Please use either the original postage bag or an inside-out plastic shopping bag.
2. Online returns must be sent from your local post office. We do not accept direct returns to the warehouse.
3. A refund will not be processed if the goods are not received or the returned goods do not comply with the above conditions.
   

Exchanges

All online orders returned to our online warehouse will be issued a refund only. We do not offer online exchanges. If you'd like to exchange, please place a new order and return your existing item for a refund.
Alternatively, you can visit our store for an exchange, provided you have met our return conditions.

Return Instructions

Returning Online:

• Visit our Online Returns Portal and enter your order number & email address used on the order.
• Pack your items in the original shoe box & place them inside a secure satchel or bag. Please note all shoes returned must be in original condition, unworn and undamaged. The shoe box must also be in its original condition, not damaged or marked. If your order is delivered in multiple parcels, please process your return only when all items have been received. One free return parcel is valid per order.
• Download and print your return label, attach the label to a satchel or bag.
• Drop off your parcel at any Australia Post office or Post Box
• We can only facilitate a refund for returns posted back (no exchanges)
• Ensure the shoe box has no labels or sticky tape attached. Any returns in this condition will be rejected and returned to you.

Returning In-store:

• Return your purchase to any of our The Athlete's Foot retail stores. A full list of operating stores can be found here (store trading hours may be reduced for states that are in lockdown). Proof of purchase such as tax invoice or online email order confirmation must be presented at the time of your return in-store.
• In-store they can provide an exchange for a currently stocked item or a refund.
• All shoes returned must be in original condition, unworn and undamaged. The shoe box must also be in its original condition, not damaged or marked.

Refunds:

Refunds will automatically go back onto the original payment method, no funds will be handled in-store. Please allow up to 5 business days for funds to clear into your account.

If a MyFit $30.00 Rewards voucher or a Gift Card is used for any part of the payment, the Customer Experience Team will reach out once the refund has been finalised and provide a replacement voucher/gift card.

If, for any reason you are unhappy with your purchase, we will happily provide you with an exchange or refund within 30 days of purchase with appropriate proof of purchase.

3 Simple Conditions For A Successful Return

Important To Note

1. *Shoes must be returned in their original, undamaged shoe box. No returns labels or barcodes can be secured directly to the box.
2. A refund will not be processed if the goods are not received or the returned goods do not comply with the above conditions.

In-store Conditions
In-store purchases cannot be returned or refunded to the online store at this point in time.

Exchanges & Store Credit

In-store purchases that are eligible for an exchange within 30 days of receipt may be exchanged for other items, or store credit provided. It is at the discretion of our team to decide whether a full refund will be provided. 

Credit notes are valid for 12 months. Credit notes must be presented at the time of redemption.

Faulty Items

We will gladly accept returns for any faulty item(s) provided that it is a genuine manufacturing fault.

Please check out this article for more information on in-store faulty assessments.

Store Trading Hours

A full list of operating stores can be found here (store trading hours may be reduced for states that are in lockdowns).

*This policy applies to change of mind returns. For Fit Guarantee's please see here.

We’re not happy until you’re 100% satisfied with the fit of your new shoes.

So, if they’re anything short of perfect, simply return them to one of our Athlete’s Foot store's and receive a free personalised fitting from one of our qualified Fit Technicians.

We are absolutely confident in finding you the perfect fit. If you have come into one of our stores and been fitted by one of our certified Fit-Technicians, you are covered under the 30 day guarantee. So, if your shoes aren’t quite right, you can bring them back in store (either new or worn) within 30 days for a FREE personalised one-off Refit by one of our qualified fit technicians.

Our FIT GUARANTEE is valid for all customers at any of our Athlete‘s Foot stores nationwide.

*Please note store trading is reduce due to Covid-19, please see a current list of open stores here.

We're sorry to hear that your purchase may be faulty.

Please reach out to our Customer Experience Team here and send through the following information:

• Order number, proof of purchase, name and/or email address used on the order
• Photos of the faulty item(s) from all angles, including the tag showing the item numbers

Please do not send the faulty product back without contacting us first.

*If an item has been misused or worn in a manner contrary to its purpose, the item will be classified as ‘general wear and tear’. Forms of misuse may include but are not limited to cuts, heat or burns, exposure to chemicals or harsh elements, contact with gravel/bitumen while using motorized vehicles, skateboarding, machine washing and any alterations (eg. shoe repair).

You can also reach out to our Customer Experience Team below.

• All items will be inspected on return and it remains at the discretion of The Athlete’s Foot whether the item will be accepted for a refund based on quality control. When trying on clothing, please refrain from doing so whilst wearing makeup, fake tan or deodorant as this may mark the clothing.
• Follow the instructions above to get your return back to us. Note we are currently only accepting clothing returns back via Australia Post.
• All clothing must be returned in its original packaging and condition, unworn and with all tags attached. Please note we do not accept clothing & accessories returns at The Athlete’s Foot stores.

You can simply return to your store of collection if you have changed your mind about your recent Click and Collect purchase. Keep in mind, we can't refund PayPal orders in-store. You are also welcome to post your Click and Collect back to us for return. Follow our online instructions here.

Our general returns policy applies.

If you're in a lockdown-impacted area, please note that our stores cannot accept any returns until we can safely reopen. Don't worry, we won't count the 30-day policy; it will be waived upon reopening. You can find more information here.

Our in-store team will happily process exchanges for store purchases and online purchases, provided the items follow our returns conditions.

If you’ve purchased through Afterpay, our team will refund your original order, then help you with a new purchase. 

Unfortunately, we are unable to facilitate exchanges for orders placed via our online website. 
If you are local to a store, you can certainly take your order in to swap the size. For our store locator, please click here.

Alternatively, you can send your order back for a refund, via our free returns portal here. If you are after a different style or size, this will just need to be re-purchased online at your convenience.

You are most welcome to return a sale item, as long as it meets our return conditions. 

Even if your item was purchased at a sale price, you are welcome to return and receive a full refund for the price paid. 

You can check out our Returns Policy for more information.

We are sorry to hear you haven't had the best experience with our shoes so far.

Unfortunately, if the shoes have been worn, we would be unable to accept your return as per the conditions of our return policy:

30 Day Return/Exchange Policy
If, for any reason you are unhappy with your purchase online or instore, we will happily provide you with an exchange or refund within 30 days of purchase with appropriate proof of purchase. Simply return your unwanted shoes to us unworn, in its original condition including original shoe box and/or packaging within 30 working days from the date of dispatch. Proof of purchase will be required. A refund will not be processed if the goods are not received or the returned goods do not comply with the above conditions. For Online purchases, if you wish to exchange your shoes this can only be done in-store.

If you purchased the shoes in-store and were fitted by one of our certified Fit-Technicians, please see our Fit Guarantee policy here.