I have seen something in your store that isn't online
The Athlete's Foot is a franchised owned network, therefore not all products are stocked consistently from store to store.
If you have seen something you like in-store, and want to enquire about availability online, or in any of our other The Athlete’s Foot stores, please contact our Customer Service Team, or the Store directly to enquire.
We continue to update the online store with new products regularly so keep checking back, alternatively, sign up to our mailing list to stay in the loop.READ FULL ARTICLE
The shoes I want aren't available in my size, what do I do?
The best thing to do is to contact our Customer Service Team to find out if there will be replenishment of stock for the particular style of shoe you are after. Our Customer Service Team will also be able to tell you which stores near your location have your size available.READ FULL ARTICLE
How do I know what size I am?
The Athlete's Foot stock one of Australia's largest footwear ranges across a vast number of premium local and international brands.
Some of these follow the US sizing metric while others follow the UK or EU sizing metric, therefore there can be slight discrepancies in how these may fit.
We do our best to guide you in making the right size choice with our size chart. If you already own a pair of sneakers in the same brand, the best thing to do is to use the same sizing.
If you get stuck, our Customer Care Team is on-hand to help! Simply call 1300 449 239 or email email@example.com.READ FULL ARTICLE
Do you have the same promotions online as in-store?
We endeavour to have all promotions offered in our retail stores available to our online customers.
Our stores are franchised owned so offers may occasionally differ in store - to online. However, any national promotions will be rolled out in all stores. We recommend contacting your local store directly to find out more about current in-store promotions.
Sign up to our emails, and give our Facebook page a thumbs-up - to stay in the know about our exclusive online offers.READ FULL ARTICLE
The item I ordered last week just went on sale!
Occasionally we adjust the pricing on items. Unfortunately, we do not offer a price guarantee, so we can't provide a partial refund for an item that goes on sale after you've purchased it.READ FULL ARTICLE
How do I find my nearest stores contact details?
In order to find your closest The Athlete's Foot store, including contact details and store opening hours, simply enter your postcode or state into our Store Locator.READ FULL ARTICLE
How do I create a customer account?
Click on "Log In" at the top right of The Athletes Foot website, and select the "Create a MyFit Account" button. You will be directed to enter the information required to create your customer account. You may also choose to 'Create an account' when you proceed to the checkout. An email address will be required to create a customer account.READ FULL ARTICLE
Contact your local The Athlete's Foot store
If your looking for the contact details of your local The Athlete's Foot store, these can be found via our Store Locator.READ FULL ARTICLE
Already signed up in store?
Click on “Join MyFit Rewards” at the top of the screen and select the “Login” button. You will be directed to enter in your MyFit number (which would have been provided to you in store) and your last name.
This will then prompt you to provide an email address and create a password. If you need further assistance please contact Call us 1300 449 239 (Mon to Friday 8.30am-5pm EST time) or email usREAD FULL ARTICLE
How do I edit my customer account / personal details?
Log into your customer account and go to the personal details section. You will be able to select edit and edit your account information as required.READ FULL ARTICLE
I have forgotten my login and password. What do I do?
Simply go to the 'log in' area and click 'I've forgotten my password'. A reset password link will be sent to your email address for you to reset your password.READ FULL ARTICLE