I have not received a confirmation email?
Once your order is placed, you will receive your order confirmation to the email address that was used during check out.
Depending on your spam filters, it is possible that your confirmation email has been forwarded to your junk folder - we would recommend double-checking your junk folder. If the wrong email address was entered when placing the order, you won't receive your confirmation email. If that is the case, please contact our Customer Experience team below.READ FULL ARTICLE
Please include your order number when contacting us, as this will help to speed up the process.
Do I have to create an account to order online?
No, you can check-out as a guest customer if you'd like. However, creating an account will allow you to store your shipping address details, see your previous order history, save Wishlist’s - and more.READ FULL ARTICLE
How I do edit my order from my shopping cart?
You can update the quantity by inputting the new quantity and selecting 'Update Quantity'. If you would like to edit an entire product, click 'Edit' next to the product you'd like to edit, and it'll take you back to the original product page. Select the new colour or size and click 'Add to Cart'.READ FULL ARTICLE
Completing Your Delivery Address
The Postcode/Suburb field in the checkout is a search bar and will bring up any related locations once you have typed in an option.
If you experience any difficulty entering your Postcode/Suburb in the checkout we advise typing in your Suburb first and allowing the page to load for a few seconds. This should then display a drop-down box with all related suburbs, plus their postcode and state.
Simply click on the correct option from this drop-down box and the page will auto-fill the data into the suburb/postcode/state fields.
If you are still experiencing any difficulty placing the order online, we recommend trying a different internet browser or device.READ FULL ARTICLE
My Order Will Not Finalise
If you are experiencing any difficulty placing an order online, we recommend trying to place the order on a different internet browser or device, as this will often get past any occurrences of pages not loading or payments not finalising.READ FULL ARTICLE
Can I place an order over the phone?
Yes, you can. Please give our team a call through the below contact us link.READ FULL ARTICLE
Can I change or cancel my order after it's been placed?
We take pride in our fast deliveries policy. As such, orders are packaged and dispatched as soon as you place the order to get them on their way as quickly as possible; therefore orders cannot be changed or cancelled after you click 'place secure order'.READ FULL ARTICLE