Due to reductions in air freight capacity, there may be delays on the StarTrack & AusPost parcels network that Australia Post operates around the country, particularly to regional and rural communities.
Australia Post is exploring all available transport alternatives and options and working with the Australian Government, to minimise resulting impacts for customers.READ FULL ARTICLE
A Message to The Athlete's Foot Community
As a business, we’re committed to the health and safety of our community, customers and team – this is our number one focus. It’s why we’re closely monitoring the impact of the current health situation both locally and around the globe.
For our The Athlete's Foot stores that are open, and we want to share with you the preventative measures we’re taking. Following the direction of the Australian Government, we have created a safe and clean environment by:⠀
- Increasing the frequency of cleaning routines in-store
- Reinforcing best hygiene practice
- Encouraging the reduction of handling physical cash
- Ensuring team members who feel unwell stay at home
The Athlete's Foot online store will also remain open, where you can shop 24/7.
We’re closely monitoring the situation and will share further updates as they come. However, our online store is open 24/7! With all online orders, you can authorise for packages to be left at your door to minimise contact. You can review current stores trading here.
As advised by our government, we’re taking the necessary measures to ensure the safety of our teams, customers and community.
To keep your shoes coming, we will be fulfilling online orders. There may be an increase delivery times by up to 1-3 business days, on top of our standard estimated delivery time.
Also, due restrictions in the freight network, there may be further delays to your delivery.
CUSTOMER EXPERIENCE TEAM
Our Customer Experience team are still here to help. Monday to Friday via email. Note there may be 1-3 delay in responding to your emails.
Let’s get through this as one.READ FULL ARTICLE
Updates to Domestic Delivery Procedures
Due to the increasing impact of Coronavirus, our delivery carrier StarTrack has made some changes to their delivery processes to ensure the safety of the people and customers.
The below measures have been implemented to minimise the risk of contracting or spreading Coronavirus. The delivery drivers will ask the following questions if you're at home:
- If you’re unwell or have any reason to suspect that you’ve been exposed to someone diagnosed with or suspected to have Coronavirus.
- If you’re in self-isolation due to having contact with someone suspected or diagnosed with Coronavirus or have traveled through mainland China, Iran, Italy or Republic of Korea.
If you answer yes to any of the above, the delivery driver will ask you to stay inside and leave the parcel at the front door for you to collect once they have left the premises.
We also advise that for any customers who are showing symptoms, do not visit the Post Office during this time.
Please note that Self Service Terminals at Post Offices will be temporarily unavailable to ensure customers and staff keep a safe distance from one another.
To also minimise the risk of contracting or spreading coronavirus, all parcels - be it at a Post Office or at a residence - will no longer require a signature for delivery or collection.
If you have any questions, feel free to reach out to our Customer Experience team below.READ FULL ARTICLE
For any further updates, please visit the Australia Post website for more information.
What are your Christmas Delivery Timeframes?
We want to ensure you find the perfect fit before Christmas, to receive your delivery in time please follow the below guide;
Order before 11 am on:
Metro: 20th December
Order before 2 pm on:
Rural: 16th December
If you are unsure, find out more from Australia Post here.
Please note: Shipping times are a guideline only and cannot be guaranteed based on possible courier delivery issues, or any other unforeseen or unavoidable events beyond the control of The Athlete's Foot.READ FULL ARTICLE
Are your stores open?
Here at The Athlete’s Foot, we give a fit about your health and safety.
As we continue to monitor the global health situation on COVID-19 daily, we are watching what is happening in our community and adjusting our business operations and policies as needed.
For those staying in, you can shop our entire collection 24/7 online right here.
You can review current stores trading here.READ FULL ARTICLE