Can I change or cancel my order after it's been placed?
During working hours, please get in touch with our Customer Experience Team via Live Chat or call on 1800 954 491 and press option 1 once prompted. They'll do their best to try and cancel for you, however, due to the nature of quick turnaround times for our orders, we cannot guarantee this.
If outside of working hours, please lodge an enquiry via Email.
We take pride in our fast delivery which means that most orders are packed and dispatched within a short amount of time.
However, there is a small window from the time you place the order to the point it is ready to be shipped that we can try and cancel for you.
Important to note: If your order has already been shipped then we are unable to make any cancellations or amendments to the order. Once you receive your item(s), you can return them in accordance with our Returns Policy.READ FULL ARTICLE
Can I update my delivery address for my online order?
Once an order has been placed, our team work as quickly as possible to get your order picked, packed and out the door to you. This means that we are unable to make any changes to your order which includes changing the delivery address.
Not to worry though, once you receive your tracking information, you can organise a re-direct free of charge via StarTrack. Simply call StarTrack on 13 23 45 and have your tracking information ready so that StarTrack can arrange for your order to be redirected to your updated address where possible.
Our Customer Experience Team will also be able to lodge a redirect parcel inquiry through StarTrack. Please reach out to our Team below.
Please Note: We cannot guarantee StarTrack will be able to catch the parcel in time for redirection.READ FULL ARTICLE